gregorsamsa
Aug 26, 07:17 AM
in my experience, their support has always sucked..even from day 1 with my first PowerMac G5 back in 2004.
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
You, & some others here, have obviously had more than your fair share of bad luck with Apple. Customers paying good money rightly expect to receive faultless products every time. When they don't, it's understandable they're peeved off. In this respect, Apple must do better.
Many others, however, swear by Apple's general reliability & quality of products. (My iBook, bought only last October, is used at least a few hours almost daily. So far, no problems whatsoever!). Fact is, statistics consistently prove Apple still to be one of the best computer manufacturers when it comes to longevity of their products.
PS. I'm not an Apple fanboy. My next computer (a 15.4" laptop) may not even be another Apple. But I'm 100% sure I will buy another Apple computer in future, not least because of the general high quality I know I can expect from Apple compared to many PC manufacturers, & a wonderful OS to boot! - But, then again, if Apple's QC was to deteriorate significantly, & get a consistently growing number of customer complaints...
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
You, & some others here, have obviously had more than your fair share of bad luck with Apple. Customers paying good money rightly expect to receive faultless products every time. When they don't, it's understandable they're peeved off. In this respect, Apple must do better.
Many others, however, swear by Apple's general reliability & quality of products. (My iBook, bought only last October, is used at least a few hours almost daily. So far, no problems whatsoever!). Fact is, statistics consistently prove Apple still to be one of the best computer manufacturers when it comes to longevity of their products.
PS. I'm not an Apple fanboy. My next computer (a 15.4" laptop) may not even be another Apple. But I'm 100% sure I will buy another Apple computer in future, not least because of the general high quality I know I can expect from Apple compared to many PC manufacturers, & a wonderful OS to boot! - But, then again, if Apple's QC was to deteriorate significantly, & get a consistently growing number of customer complaints...
W. Ademczyk
Aug 27, 09:41 PM
IMO, I believe the new enclosure will basically add easier access to swappable HDD's like the MB. It doesn't seem appropriate for a lower end model computer to have a feature the professional level model should have. That's why you pay the big $. I think the enclosure will remain the same, but we'll see an update that will allow users to change out their hard drives if they choose.
Exactly, allowing the user to swap out components is definately a direction that Apple is taking, which is something that helps them stay competitive in the pc world. The Macbook, as we all know, utilizes a design that makes it easy to swap out ram and HDDs; and the Mac Pro is configured with snazzy slide-out trays so that virtually every piece of hardware can be swapped out easily. This is a feature that the new MBP case design had better incorporate.
In regard to the Ipod incentive, if Intel shipped Merom to manufacturers at the end of July, will announce it's release to the public on the 28th, and Apple's own shipment of Merom toting computers comes in on the 5th, I have a hard time understanding why they would wait 2-3 weeks to put these computers in the hands of the public when Dell, HP, and Lenovo will be updating their websites the second that the announcement is made. As far as I can tell, there were two reasons Apple started giving away free Nanos to college kids. First, they needed to clean out the inventory for the next Ipod line; and second, the back to school rush is the best time to increase the market share since college students probably make up the highest percentage of win to mac switchers. Since Merom reportedly costs Apple the same amount as Yonah, and MBP sales have been a little lackluster, it would make next to no sense for Apple to drop the Ipod rebate. We have to remember that the only reason Macintels were released with Yonah in the first place is that Apple wasn't able to pressure Intel into giving them Merom early(thus explaining the drop from 64bit processing to 32bit and then back up again 7 months later). If Apple wouldn't have released the Intel line when it did, they would have been stuck with a stale product line and, missing out on the back to school rush, wouldn't be enjoying their doubled market share.
I think it's fair to conclude that the 16th was chosen as the date for the Nano rebate not because the Merom will appear after that time, but because most back to school shopping will be done by then. It is in Apple's best interest to try to catch the tail end of the college shopping season with the MBP.
Exactly, allowing the user to swap out components is definately a direction that Apple is taking, which is something that helps them stay competitive in the pc world. The Macbook, as we all know, utilizes a design that makes it easy to swap out ram and HDDs; and the Mac Pro is configured with snazzy slide-out trays so that virtually every piece of hardware can be swapped out easily. This is a feature that the new MBP case design had better incorporate.
In regard to the Ipod incentive, if Intel shipped Merom to manufacturers at the end of July, will announce it's release to the public on the 28th, and Apple's own shipment of Merom toting computers comes in on the 5th, I have a hard time understanding why they would wait 2-3 weeks to put these computers in the hands of the public when Dell, HP, and Lenovo will be updating their websites the second that the announcement is made. As far as I can tell, there were two reasons Apple started giving away free Nanos to college kids. First, they needed to clean out the inventory for the next Ipod line; and second, the back to school rush is the best time to increase the market share since college students probably make up the highest percentage of win to mac switchers. Since Merom reportedly costs Apple the same amount as Yonah, and MBP sales have been a little lackluster, it would make next to no sense for Apple to drop the Ipod rebate. We have to remember that the only reason Macintels were released with Yonah in the first place is that Apple wasn't able to pressure Intel into giving them Merom early(thus explaining the drop from 64bit processing to 32bit and then back up again 7 months later). If Apple wouldn't have released the Intel line when it did, they would have been stuck with a stale product line and, missing out on the back to school rush, wouldn't be enjoying their doubled market share.
I think it's fair to conclude that the 16th was chosen as the date for the Nano rebate not because the Merom will appear after that time, but because most back to school shopping will be done by then. It is in Apple's best interest to try to catch the tail end of the college shopping season with the MBP.
PolarIced
Apr 6, 10:09 AM
Has Intel R&D come up with a new, low-power, backlit keyboard? ;)
(Figured I'd throw that out straight off, as it's bound to come up somewhere along the line)
(Figured I'd throw that out straight off, as it's bound to come up somewhere along the line)
dethmaShine
Apr 19, 02:48 PM
The First Commercial GUI
http://img62.imageshack.us/img62/5659/star1vg.gif
Xerox's Star workstation was the first commercial implementation of the graphical user interface. The Star was introduced in 1981 and was the inspiration for the Mac and all the other GUIs that followed.
http://img217.imageshack.us/img217/7892/leopardpreviewdesktop4.jpghttp://img714.imageshack.us/img714/5733/xerox8010star.gif
Oh!
volkswagen beetle 2010
2010-volkswagen-new-eetle-
volkswagen beetle 2010
volkswagen beetle 2010
volkswagen beetle 2010
http://img62.imageshack.us/img62/5659/star1vg.gif
Xerox's Star workstation was the first commercial implementation of the graphical user interface. The Star was introduced in 1981 and was the inspiration for the Mac and all the other GUIs that followed.
http://img217.imageshack.us/img217/7892/leopardpreviewdesktop4.jpghttp://img714.imageshack.us/img714/5733/xerox8010star.gif
Oh!
rhett7660
Apr 5, 05:19 PM
Problem is, its still Final Cut and will still suck at managing media.
And. You don't know they may have re-done a good chunk of the product to where you have better media managing and it might not even look like FCP as we know it. That of course could be a bad thing or a good thing.
And. You don't know they may have re-done a good chunk of the product to where you have better media managing and it might not even look like FCP as we know it. That of course could be a bad thing or a good thing.
Macinthetosh
Mar 22, 12:59 PM
Blackberry playbook = The IPad 2 killer - you heard it here first.
Look at the specs, their greater or equal to the iPad 2 with the exception of battery life.
Specifications are not everything.
Look at the specs, their greater or equal to the iPad 2 with the exception of battery life.
Specifications are not everything.
Lesser Evets
Mar 26, 05:11 AM
APRIL 1st--scheduled date of Gold Master.
The joke is that it won't be a stable OS for another year. Or longer.
The joke is that it won't be a stable OS for another year. Or longer.
freebooter
Nov 28, 09:39 PM
Just greed, plain and simple.
Hugh
Mar 3, 10:23 PM
Being gay is not a sin, homosexual actions are a sin.
Query: How do meat bags such as yourself live with such amounts of water sloshing around in you?
That is because we are ugly bags of water. ;)
2010 Volkswagen New Beetle
2010 Volkswagen New Beetle
volkswagen beetle 2010
Volkswagen+eetle+2010+
iconic VW Beetle.
2009 VW NEW BEETLE CONVERTIBLE
2010 Volkswagen New Beetle
volkswagen beetle 2010
Slideshow - 2010 Volkswagen
2010 Volkswagen Beetle Pink.
Query: How do meat bags such as yourself live with such amounts of water sloshing around in you?
That is because we are ugly bags of water. ;)
wizz0bang
Jul 14, 05:29 PM
Here are my guesses/wishes:
Mac - New Mini tower case (2 HD, 2 CD bays)
Mac $1499
(Conroe) Core 2 Duo 2.4Ghz 4MB cache
1GB DDR2-800
ATI Radeon X1800 256MB
250GB HD
2x front USB, 1x front FW400
4x rear USB, 2x rear FW400, 1x rear FW800
Digital + analog audio I/O
Bluetooth and Airport extreme
Dual gb ethernet
Keyboard and mightymouse
Mac eXtreme $1999
Same as above, but with 2.93GHz Core 2 extreme (maybe overclocked to 3GHz+ so Steve can gloat)
Mac Pro: Similar case to previous G5 towers, all will be quad (dual dual).
Mac Pro $1999
2x Woodcrest 2.0Ghz
1GB DDR667
ATI Radeon X1800 256MB
2x250GB raid
ATI Radeon
Mac Pro $2499
2x Woodcrest 2.66Ghz
Mac Pro $3299
2x Woodcrest 3.0Ghz
More storage and more Ram
Look for same hot video upgrade options.
Come on Steve, I know you can do it!
Mac - New Mini tower case (2 HD, 2 CD bays)
Mac $1499
(Conroe) Core 2 Duo 2.4Ghz 4MB cache
1GB DDR2-800
ATI Radeon X1800 256MB
250GB HD
2x front USB, 1x front FW400
4x rear USB, 2x rear FW400, 1x rear FW800
Digital + analog audio I/O
Bluetooth and Airport extreme
Dual gb ethernet
Keyboard and mightymouse
Mac eXtreme $1999
Same as above, but with 2.93GHz Core 2 extreme (maybe overclocked to 3GHz+ so Steve can gloat)
Mac Pro: Similar case to previous G5 towers, all will be quad (dual dual).
Mac Pro $1999
2x Woodcrest 2.0Ghz
1GB DDR667
ATI Radeon X1800 256MB
2x250GB raid
ATI Radeon
Mac Pro $2499
2x Woodcrest 2.66Ghz
Mac Pro $3299
2x Woodcrest 3.0Ghz
More storage and more Ram
Look for same hot video upgrade options.
Come on Steve, I know you can do it!
dmkidd
Mar 26, 12:05 AM
Yes come on summer! Daddy is waiting!!
zelet
Aug 25, 04:57 PM
Just out of curiosity... what kind of problems could you possibly have with .mac? I mean, I've never had any email problems, Setting it up in Mail is as simple as possible... the online interface is simple...
I dunno... hearing people complain about customer service regarding .mac seems funny to me. What types of problems have you had with it?
Well, recently there have been problems with people having their mail bounced back to them because somehow the dotMac smtp servers were blacklisted by spamcop and a few other services. They have been having pretty bad, though geographically localized, service disruptions. Friends of mine have also complained that mail they send to me are sometimes bounced back with a "This account doesn't exist" error message even though they have sent me mail before and after the event (yes, they verified the email address).
So, in summary, there are a lot of problems that shouldn't occur with a $100 a year service. DotMac should be at least a 99% uptime service for that kind of money.
I dunno... hearing people complain about customer service regarding .mac seems funny to me. What types of problems have you had with it?
Well, recently there have been problems with people having their mail bounced back to them because somehow the dotMac smtp servers were blacklisted by spamcop and a few other services. They have been having pretty bad, though geographically localized, service disruptions. Friends of mine have also complained that mail they send to me are sometimes bounced back with a "This account doesn't exist" error message even though they have sent me mail before and after the event (yes, they verified the email address).
So, in summary, there are a lot of problems that shouldn't occur with a $100 a year service. DotMac should be at least a 99% uptime service for that kind of money.
JAT
Mar 22, 03:57 PM
The prices are official. Stop this fanboy **** about "it's not released yet".
Xoom has been released and sells well, although not so much as the iPad, but it still grabs some market share.
You people keep trying to find problems where there are no problems.
It's an official announcement, the tablets are officially coming with an official price that makes real front to the iPad, you accepting it or not.
It's like you fanboy people hate the fact that competitors are doing well.
The Galaxy Tab 8.9 and 10.1 are thinner than the iPad 2, that must be too much for fanboys hearts.
I don't own any tablet. I've used an iPad, and found little purpose to owning one myself at this time. That said, I am impressed with what it can do, esp as a gaming and business device. The others....meh.
"Fanboy" is much more readily applied to someone fawning over a product that is not yet shipping, and claiming it is superior to one that is shipping. Such assertions are absolutely ridiculous. These products aren't "doing well", they are not yet available.
I find fanboy assertions amusing, hence I post on occasion. :cool:
Xoom has been released and sells well, although not so much as the iPad, but it still grabs some market share.
You people keep trying to find problems where there are no problems.
It's an official announcement, the tablets are officially coming with an official price that makes real front to the iPad, you accepting it or not.
It's like you fanboy people hate the fact that competitors are doing well.
The Galaxy Tab 8.9 and 10.1 are thinner than the iPad 2, that must be too much for fanboys hearts.
I don't own any tablet. I've used an iPad, and found little purpose to owning one myself at this time. That said, I am impressed with what it can do, esp as a gaming and business device. The others....meh.
"Fanboy" is much more readily applied to someone fawning over a product that is not yet shipping, and claiming it is superior to one that is shipping. Such assertions are absolutely ridiculous. These products aren't "doing well", they are not yet available.
I find fanboy assertions amusing, hence I post on occasion. :cool:
AtHomeBoy_2000
Apr 10, 09:37 AM
I would think this revision will support 3D video editing, right?
babyj
Sep 19, 09:52 AM
Like I said, 64 bit is pretty irrelevant for most users, and the speed and battery differences are quite negligible. And the argument that Apple is losing tons of sales to PC manufactuers is, frankly, laughable too.
The pre-release tests I saw reckoned Merom was about 25% faster with 7% longer battery life. Though they are pretty meaningless figures and we won't know until Merom is actually in a Macbook and a comparable test can be made.
I'd imagine there will be far bigger improvements to both with Santa Rosa and nand cache (which I presume Apple will support) than there is with Merom.
The pre-release tests I saw reckoned Merom was about 25% faster with 7% longer battery life. Though they are pretty meaningless figures and we won't know until Merom is actually in a Macbook and a comparable test can be made.
I'd imagine there will be far bigger improvements to both with Santa Rosa and nand cache (which I presume Apple will support) than there is with Merom.
toddybody
Apr 6, 11:10 AM
Shame really, because the Pro in me would like a more color accurate screen, even for a little extra Apple Tax. C'mon Apple! You can release a $3000 laptop, you know you can!
They do:D Speced out 17'' MBP.
Youre totally right though, their notebook displays have been taking backseat to the iOS train. Hell, the iPad3 is gonna have a 2048x1536 display for heavens sake...and they couldnt even give the refreshed 13'' MBP the same res as the months old 13'' MBA. FAIL.
They do:D Speced out 17'' MBP.
Youre totally right though, their notebook displays have been taking backseat to the iOS train. Hell, the iPad3 is gonna have a 2048x1536 display for heavens sake...and they couldnt even give the refreshed 13'' MBP the same res as the months old 13'' MBA. FAIL.
nightcap965
Apr 25, 02:27 PM
Lawsuits are filed against Apple every week. That's why they have their own legal department and engage powerful firms as outside counsel. Any idiot can file suit. Nothing to see here, move along.
Personally, if anyone were to gain unauthorized access to either my computers or my iPhone, I've got far more serious problems than someone knowing my day-to-day travels. Hacker's Law: Once I have physical access to your computer, it is no longer your computer. Anyone who doesn't treat his smartphone with the same care and attention he gives his wallet will soon have neither.
Personally, if anyone were to gain unauthorized access to either my computers or my iPhone, I've got far more serious problems than someone knowing my day-to-day travels. Hacker's Law: Once I have physical access to your computer, it is no longer your computer. Anyone who doesn't treat his smartphone with the same care and attention he gives his wallet will soon have neither.
mmmcheese
Nov 28, 09:09 PM
Anyone who didn't see this coming is a complete idiot...
cyberdogl2
Aug 27, 04:48 PM
i like the powerbook g5 jokes and have been around for a long time if that helps
truz
Aug 6, 02:27 AM
I'd like to see a 25" imac pro :) hmm. August 7th 1985, birth date. I get the best of both worlds, it's my 21st birthday and WWDC landed on the same day!
I'd like to see a new wireless router by apple along with a 25" imac pro so I can purchase one tomorrow :D
I'd like to see a new wireless router by apple along with a 25" imac pro so I can purchase one tomorrow :D
nsjoker
Aug 17, 01:41 AM
lol you mac folk and your photoshop :D
let's get some game benchmarks :rolleyes:
let's get some game benchmarks :rolleyes:
Dr.Gargoyle
Aug 12, 06:05 AM
Ah but Finland is a tiny social democrat country that's home to some of the world's largest mobile companies. They like to give a bit back to their home communities.
We have the same cell phone system in Sweden, Denmark, Norway as in Finland. I am almost certain that Iceland has the same system too.
We have the same cell phone system in Sweden, Denmark, Norway as in Finland. I am almost certain that Iceland has the same system too.
Zwhaler
Aug 27, 03:08 PM
PowerBook G5 next tuesday?
I havn't been here long, but I don't get it. :confused:
I havn't been here long, but I don't get it. :confused:
Bill McEnaney
Apr 27, 12:17 PM
He hasn't been carrying this around for 50 years. Did you actually read the article?
I read most of it. I haven't been carrying my birth certificate. It spent most of its time im Mom's china closet, where it still faded.
I read most of it. I haven't been carrying my birth certificate. It spent most of its time im Mom's china closet, where it still faded.
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