crawdad62
Aug 25, 03:21 PM
I was a "Helper" in the discussions and I'm now a "Level 4." I've been around the discussions for quite a while. I can't say anything about the support people are getting on the phone by personal experience but I've seen a lot of rumblings on the discussions.
As was stated it's hard to gauge exactly how people are treated because most are frustrated even before they call. Same thing happens in the discussions.
My only dealings with Apple Support was a few years ago. On Christmas day the modem on my Pismo went out. I just for a lark called to see if anyone was in and not only was someone there I was taken care of quite nicely. The next day I had a box to send it off and three days later I had it back. Not bad for a notebook that was about two weeks short of the warranty expiring.
I think that Apples growth of late might be the cause of some problems. They've got a bunch of new user (switchers) that might need a bit more "hand holding" (and that's not meant to be derogatory, it's just people that aren't exactly used to Mac in general).
I know one thing for sure. Apple's decision to let their Discussions staff go wasn't a good thing.
As was stated it's hard to gauge exactly how people are treated because most are frustrated even before they call. Same thing happens in the discussions.
My only dealings with Apple Support was a few years ago. On Christmas day the modem on my Pismo went out. I just for a lark called to see if anyone was in and not only was someone there I was taken care of quite nicely. The next day I had a box to send it off and three days later I had it back. Not bad for a notebook that was about two weeks short of the warranty expiring.
I think that Apples growth of late might be the cause of some problems. They've got a bunch of new user (switchers) that might need a bit more "hand holding" (and that's not meant to be derogatory, it's just people that aren't exactly used to Mac in general).
I know one thing for sure. Apple's decision to let their Discussions staff go wasn't a good thing.
the.snitch
Aug 7, 06:58 PM
Holy crap, Time machine looks amazing! I'm happy with all the other features, about on-par with what I expect. That french dude in the presentation really made Microsoft look like fools - infact, just this iteration of OS X seems to add more features than Vista adds over XP. I'm looking forward to leopard, and I wonder what the "Top Secret" features are, that are yet-to-be-revealed.
GQB
Mar 31, 05:10 PM
Good. I hope they take one of the last strengths of the iPad ecosystem away from it.
If you're going to spew nonsense, at least make it relevant to the thread.
If you're going to spew nonsense, at least make it relevant to the thread.
Apricat
Apr 6, 10:03 AM
To everyone who is hoping or Final Cut Server-like integration in the new FCS I have to ask... Have you ever USED the Final Cut Server?!?!?! Talk about a bear of a learning curve!
Asset management is easy if you are organized. If you're not, no amount of asset management software can help you!
Asset management is easy if you are organized. If you're not, no amount of asset management software can help you!
Bacong
Apr 6, 11:07 AM
I am shocked that anyone finds this as a positive.
So you all want a drop from 1.86/2.13 to 1.4GHz CPUs in your 13" MBA? That is a 30% drop.
Then you want another drop of approaching 50% in graphics performance? Remember these IGPs clock in much lower than the STD voltage SB used in 13" MBP.
I find this completely backwards from Apple's current position on both CPU and graphics, and I don't think anyone would end up with a faster or better 13" MBA than the current generation. Apple would certainly have to bring back the backlit keyboard and introduce Thunderbolt to sucker anyone into buying such inferior junk! I would recommend people buy the current generation on clearance rather than lose performance everywhere like this. If this is the chip Apple uses in the 13" MBA, prepare for a big drop in capabilities!
I am still in shock anyone finds this a positive? Have you all read the clock speed? The facts about the chip and IGP in ultra low voltage variants?
agreed completely.
So you all want a drop from 1.86/2.13 to 1.4GHz CPUs in your 13" MBA? That is a 30% drop.
Then you want another drop of approaching 50% in graphics performance? Remember these IGPs clock in much lower than the STD voltage SB used in 13" MBP.
I find this completely backwards from Apple's current position on both CPU and graphics, and I don't think anyone would end up with a faster or better 13" MBA than the current generation. Apple would certainly have to bring back the backlit keyboard and introduce Thunderbolt to sucker anyone into buying such inferior junk! I would recommend people buy the current generation on clearance rather than lose performance everywhere like this. If this is the chip Apple uses in the 13" MBA, prepare for a big drop in capabilities!
I am still in shock anyone finds this a positive? Have you all read the clock speed? The facts about the chip and IGP in ultra low voltage variants?
agreed completely.
Evangelion
Apr 8, 05:03 AM
[B]Until Apple can get more of its own stores it needs BB more than BB needs it. So I doubt Apple went all hurt or p.o.'d girlfriend on them.
The problem is not the number of retail-locations selling iPads, the problem is number of iPads in those stores. Now that BB is out of the picture, other retailers can receive more units. Now Apple can stop supplying BB-stores, and use those units to supply some other stores instead. You know, stores that actually sell the product to a customer?
The problem is not the number of retail-locations selling iPads, the problem is number of iPads in those stores. Now that BB is out of the picture, other retailers can receive more units. Now Apple can stop supplying BB-stores, and use those units to supply some other stores instead. You know, stores that actually sell the product to a customer?
~Shard~
Jul 15, 10:59 AM
Well I wouldnt worry about that in the case of a mac. Only people who are really going to replace there PSU are going to be people who know something about computers. A lot of people replace there ram. PSU are not upgraded very offen if ever at all.
Also the people who do replace PSU most of them know dont cheap out on them. Among home builder comminty a thing most agree on is NEVER cheap out on a PSU. Go name brand. Reason being is why would you build a 1k system and then risk it all with a cheap PSU (rule can be cut if pretty much using dirt cheap parts to begin with and trying to go as cheaply as possible (less than 500 and in old spare parts). My own PC rig using an Antec True Power PSU in it (that i pick up from compUSA oddly enough).
I think going ATX is a good thing because it means Apple is going to be using more standardized parts so it will be cheaper for apple to get them.
And another good point! ;) Yeah, you would hope that if someone is replacing their PSU they know what they're doing... it is different from a Joe User simply installing some RAM.
Also the people who do replace PSU most of them know dont cheap out on them. Among home builder comminty a thing most agree on is NEVER cheap out on a PSU. Go name brand. Reason being is why would you build a 1k system and then risk it all with a cheap PSU (rule can be cut if pretty much using dirt cheap parts to begin with and trying to go as cheaply as possible (less than 500 and in old spare parts). My own PC rig using an Antec True Power PSU in it (that i pick up from compUSA oddly enough).
I think going ATX is a good thing because it means Apple is going to be using more standardized parts so it will be cheaper for apple to get them.
And another good point! ;) Yeah, you would hope that if someone is replacing their PSU they know what they're doing... it is different from a Joe User simply installing some RAM.
benthewraith
Nov 28, 08:02 PM
they said that their music was driving sales of iPods so they deserved a cut of iPod profits from Apple.
What if I don't use my iPod for their crap? What if everything on my iPod was made by independents or music labels independent of the RIAA/MPAA fascists?
What if I don't use my iPod for their crap? What if everything on my iPod was made by independents or music labels independent of the RIAA/MPAA fascists?
guzhogi
Jul 20, 10:01 AM
Something I'd like to see is the framerate on Doom 3 if I played it on an 8-core Mac Pro w/ 2 of the fastest videocards in SLI/crossfire mode and one of those physics coprocessors (saying Doom 3 was optimized for it).
portishead
Apr 12, 12:28 PM
Why are you endorsing lack of improvement?
Nooooo not at all. You missed my next post with my feature requests. I'm just giving people a hard time about complaining that FCP isn't good enough. It has bugs, and it's quirky, but it mostly works.
Nooooo not at all. You missed my next post with my feature requests. I'm just giving people a hard time about complaining that FCP isn't good enough. It has bugs, and it's quirky, but it mostly works.
Super Dave
Aug 5, 09:16 PM
Thanks for the links, Dave! I found them both very informative, especially the one on Quartz 2 Extreme.
Do you have any feel for when we will see a roll-out of the pro apps? I recall quite a bit of rumor-mongering just before the Intel announcement. Since then it has been rather silent. I thought the sudden drop in Quake might be a precursor to something fairly soon??
I have no inside information. I just read rumour and news sites� a lot! Although I use the pro Apps for a course I take, I'm not familiar enough with them to know their typical release schedule. For instance, iLife is once a year, whereas Adobe CS products are about every 18 months - 2 years. With Apple's Pro Apps I just don't know. Anyone?
David :cool:
Do you have any feel for when we will see a roll-out of the pro apps? I recall quite a bit of rumor-mongering just before the Intel announcement. Since then it has been rather silent. I thought the sudden drop in Quake might be a precursor to something fairly soon??
I have no inside information. I just read rumour and news sites� a lot! Although I use the pro Apps for a course I take, I'm not familiar enough with them to know their typical release schedule. For instance, iLife is once a year, whereas Adobe CS products are about every 18 months - 2 years. With Apple's Pro Apps I just don't know. Anyone?
David :cool:
twoodcc
Aug 5, 07:20 PM
To me the answer to the whole IR/Mac Pro/Front Row thing is obvious - put an integrated IR receiver into the keyboard. The keyboard would come with the Mac Pro (unlike the display) and is rarely under the desk. :)
Plus they could sell the keyboard for any Mac (including ones that don't have Front Row - they could include the app with it).
that's actually a good idea....;)
Plus they could sell the keyboard for any Mac (including ones that don't have Front Row - they could include the app with it).
that's actually a good idea....;)
Yvan256
Aug 6, 09:37 AM
Personally, I highly doubt we'll see ANY iPod/iTunes updates here... WWDC is historically a developer/pro event and not a consumer event.
Well, if the rumors of the "full-screen, touch-screen iPod" are true, maybe Apple will open it to developers and introduce a "make your own apps and games for the iPod" dev. kit, which would make sense at a WWDC.
Well, if the rumors of the "full-screen, touch-screen iPod" are true, maybe Apple will open it to developers and introduce a "make your own apps and games for the iPod" dev. kit, which would make sense at a WWDC.
koobcamuk
Apr 8, 01:12 AM
To be fair - Apple themselves were doing the same thing - in the UK at least.
I experienced, on a number of occasions, Apple Stores actually had stock in store available for reservation, but were forcing an entirely unnecessary, half an hour 'unboxing and setup' appointment.
With only a few of these slots available - more often than not - the store would have plenty of iPad 2 stock available, but no appointments, so reservations were stopped and Apple Staff denying (and laughing in my face) that they had any remaining stock.
I dislike Apple staff everywhere except Japan.
I experienced, on a number of occasions, Apple Stores actually had stock in store available for reservation, but were forcing an entirely unnecessary, half an hour 'unboxing and setup' appointment.
With only a few of these slots available - more often than not - the store would have plenty of iPad 2 stock available, but no appointments, so reservations were stopped and Apple Staff denying (and laughing in my face) that they had any remaining stock.
I dislike Apple staff everywhere except Japan.
hyperpasta
Nov 28, 06:27 PM
And I don't understand why they should...Can somebody explain it?
The rationale is that iPods are used only for stolen music (which they aren't) and this will help offset the losses (which it won't).
The rationale is that iPods are used only for stolen music (which they aren't) and this will help offset the losses (which it won't).
onigami
Apr 10, 06:22 AM
Something is rotten in the state of Denmark, and it ain't the whole fact that Apple pushed aside every professional vid company just to announce their product. It's that they never have announced pro-level products at/alongside professional trade shows prior to this. CES is one thing, but I don't ever recall Apple ever placing any presence at/during NAB or AES (the latter of which they would present something related to the Logic Pro) before. Even for egotists like Apple, this is completely unusual. In recent years, new makes of Logic and Final Cut have dropped with no warning whatsoever. Furthermore, this is a Usergroup meetup. This lacks the professionalism of a standard Apple product announcement.
Besides, why would anyone from the upper ranks of Apple (Ives, Cook, Jobs) even meet with a professional usergroup? I don't recall any of those guys ever talking about Final Cut or Logic in any Apple event, precisely because they are niche products that target an audience a hundredth, maybe a thousandth the size of the main Apple demographic. You don't need to utilize executive charisma to sell these products.
Finally, while I don't know whether software stocks are different from hardware stocks, I just checked Apple's website, and FCS, FCE, and FCServer are readily available for shipping within 24 hours.
My theory? This isn't Apple, but a very elaborate prank being pulled by some con artists.
(also: Why the hell is there an idle timer that automatically logs me out after 10 minutes of inactivity?)
Besides, why would anyone from the upper ranks of Apple (Ives, Cook, Jobs) even meet with a professional usergroup? I don't recall any of those guys ever talking about Final Cut or Logic in any Apple event, precisely because they are niche products that target an audience a hundredth, maybe a thousandth the size of the main Apple demographic. You don't need to utilize executive charisma to sell these products.
Finally, while I don't know whether software stocks are different from hardware stocks, I just checked Apple's website, and FCS, FCE, and FCServer are readily available for shipping within 24 hours.
My theory? This isn't Apple, but a very elaborate prank being pulled by some con artists.
(also: Why the hell is there an idle timer that automatically logs me out after 10 minutes of inactivity?)
marksman
Apr 25, 03:04 PM
Dumb people.
Case dismissed.
If Apple was smart they would ban these two idiots from ever buying an Apple product again.
Case dismissed.
If Apple was smart they would ban these two idiots from ever buying an Apple product again.
NoSmokingBandit
Sep 1, 11:15 AM
Idk, that just doesnt sound right...
They have higher-res models from the GT4/GTPSP artists (everything 3d is made with super high poly counts then downgraded as the game's engine requires) so i dont understand why they would use the low poly models from GT4 when it would take just as much time to export a higher res model from Maya.
Time will tell i suppose, but it just doesnt make sense for them to gimp standard cars for no reason.
They have higher-res models from the GT4/GTPSP artists (everything 3d is made with super high poly counts then downgraded as the game's engine requires) so i dont understand why they would use the low poly models from GT4 when it would take just as much time to export a higher res model from Maya.
Time will tell i suppose, but it just doesnt make sense for them to gimp standard cars for no reason.
Lord Blackadder
Mar 23, 12:02 PM
Pull your fingers out of your ears (or in this case your eyes) fivepoint, and pay attention to our responses. They would answer your question/accusation/calumny.
jmgregory1
Mar 22, 01:16 PM
+1
'lets make a tablet for our business users, to get serious workloads done. we can call it the playbook'.
i didn't know charlie sheen was in charge of their team?
If you watch and listen to Rim's co-leaders, you see the resemblance to Charlie Sheen. I'm all for company's fluffing their feathers and believing in the products they market and sell, but these guys come off as being sooo Charlie Sheen. Their grasp of reality is lacking to the point of making them sound ridiculous. I'm surprised investors don't punish them more for this - but of course many Wall Streeters still use BB's, so it makes sense.
Change is tough for lots of people and companies - which keeps Rim going and will at the same time be the death of them.
'lets make a tablet for our business users, to get serious workloads done. we can call it the playbook'.
i didn't know charlie sheen was in charge of their team?
If you watch and listen to Rim's co-leaders, you see the resemblance to Charlie Sheen. I'm all for company's fluffing their feathers and believing in the products they market and sell, but these guys come off as being sooo Charlie Sheen. Their grasp of reality is lacking to the point of making them sound ridiculous. I'm surprised investors don't punish them more for this - but of course many Wall Streeters still use BB's, so it makes sense.
Change is tough for lots of people and companies - which keeps Rim going and will at the same time be the death of them.
Simiber
Apr 25, 02:17 PM
IANAL, but AFAIK, here in America, having rights infringed upon is reason for sueing. That, in itself, is a "damage". Hence why Apple is being sued. They apparently are infringing upon the consumers' rights to privacy.
But how would a judge or jury quantify the size of the claim..? And surely the settlement should go to everyone who has had their right infringed upon, hence why a regulatory body should be responsible for protecting the people's rights so that any fine imposed by the regulator can be further used to protect peoples right to privacy when using a mobile..?
I understand the fact that the people who sue are taking the risk and costs of the lawsuit, but surely there are times when people's rights are being infringed but because nobody is prepared to sue, nothing ever gets done... If it was primarily the responsibility of a regulatory body to protect the consumer, then people's right to privacy would be protected not only when someone felt they had a case that they could make money out of :/
But how would a judge or jury quantify the size of the claim..? And surely the settlement should go to everyone who has had their right infringed upon, hence why a regulatory body should be responsible for protecting the people's rights so that any fine imposed by the regulator can be further used to protect peoples right to privacy when using a mobile..?
I understand the fact that the people who sue are taking the risk and costs of the lawsuit, but surely there are times when people's rights are being infringed but because nobody is prepared to sue, nothing ever gets done... If it was primarily the responsibility of a regulatory body to protect the consumer, then people's right to privacy would be protected not only when someone felt they had a case that they could make money out of :/
CANOLArabbit
Apr 7, 11:16 PM
I think this makes somewhat sense... When i went to best buy on launch day they ran out... and then i went back and they were doing $100 pre-orders to be put on a list (which i never ended up doing)... so what they did is had a ton of people pay a hundred bucks to put on a best buy gift card and then "shorten" the supply so that people would have to be impatient and go buy somewhere else--which forced people to spend that hundred dollars at BB.
Kind of a cheap selfish way to make money. hundreds of pre-orders and then only a few ipad sales...
it still doesn't make sense to not sell what you have in stock though... stupid
Kind of a cheap selfish way to make money. hundreds of pre-orders and then only a few ipad sales...
it still doesn't make sense to not sell what you have in stock though... stupid
valiar
Jul 27, 01:02 PM
Ouch.
And I have just bought a 2.16 GHz MacBook Pro.
I know what everybody would say - "buy the machine that is available now". That is what I am saying to myself.
Still - ouch :(
And I have just bought a 2.16 GHz MacBook Pro.
I know what everybody would say - "buy the machine that is available now". That is what I am saying to myself.
Still - ouch :(
grum
Sep 19, 10:48 AM
Again, this string of responses has been talking about the MacBook, not the MacBookPro. Anyone buying a MacBook to do heavy graphics or processor-intensive stuff doesn't know what they're doing.
Well actually if you were doing processor-intensive music production (which is what I do) the 2.0ghz macbook would be pretty much identical to the 2.0ghz MBP I would imagine.
Well actually if you were doing processor-intensive music production (which is what I do) the 2.0ghz macbook would be pretty much identical to the 2.0ghz MBP I would imagine.
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